How We Keep Your Records Confidential

Everyone working for the NHS has a legal duty to keep information about you confidential.

We have a duty to:

  • Maintain full and accurate records of the care we provide to you;
  • Keep records about you confidential, secure and accurate;
  • Provide information in a format that is accessible to you (i.e. in large type if you are partially sighted).

We will not share information that identifies you for any reason, unless:

  • You ask us to do so;
  • We ask you and you give us specific permission;
  • We have to do this by law;
  • We have special permission for health or research purposes; or
  • We have special permission because the interests of the public are thought to be of greater importance than your confidentiality.

Our guiding principle is that we are holding your records in Strict Confidence.

Who Are Our Partner Organisations?

We may share information with the following partner organisations:

  • NHS Wales and Local Health Boards;
  • NHS Trusts (Hospitals, Clinics, etc);
  • Special Health Authorities;
  • Ambulance Service.

We may also share your information, with your consent and subject to strict sharing protocols about how it will be used with:

  • Social Services;
  • Education Services;
  • Local Authorities;
  • Voluntary Sector Providers;
  • Private Sector.

Anyone who receives information from us also has a legal duty to keep it confidential.

Your Right to Privacy

You have a right to keep your personal health information confidential between you and your doctor. This applies to everyone over the age of 16 years and in certain cases to those under sixteen.

The law does impose a few exceptions to this rule, but apart from those, you have a right to know who has access to your medical record.

What We Will Not Do

To protect your privacy and confidentiality, we will not normally disclose any medical information over the telephone or fax unless we are sure that we are talking to you. This means that we will not disclose information to your family, friends, colleagues about any medical matters at all, unless we know that we have your consent to do so.

This also means that we will not normally disclose test results over the phone and may wish to call you back to ensure that we are talking to the right person.

Our staff will not disclose any details at all about patients over the telephone. Please do not ask them to – they are instructed to protect your privacy above all else!

Finally, if you have any further queries, comments or complaints about privacy and your medical records, then please contact the practice manager or talk to your own GP.

How Can I Find Out What’s In My Medical Records?

We are required by law to allow you access to your medical records. If you wish to see your records, please contact the practice manager for further advice. All requests to view medical records should be made in writing to the surgery. We are allowed by law to charge a small fee to cover our administration and costs.

We have a duty to keep your medical records accurate and up to date. Please feel free to correct any errors of fact which may have crept into your medical records over the years.