Before contacting us, please consider the following

Check it’s not an emergency

Call 111 or 999 for urgent medical help if you have any of the following symptoms. Requests submitted for emergencies will not be seen immediately.

  • Crushing chest pain or tightness
  • Face drooping, slurred speech, difficulty raising arms, weakness or numbness on one side of the body
  • Severe difficulty breathing
  • Heavy bleeding that will not stop
  • Severe injuries
  • Feeling suicidal, wanting to harm yourself or others

Booking appointments

Appointments can be booked on the same day. Please telephone between 8:00am and 10:30am.

Our telephone lines are open from 8:00am to 6:30pm each weekday. We advise patients to call as early as possible.

Call the surgery on 01495 227131

Our reception team will ask a few questions about why you need an appointment. This helps us direct you to the most appropriate service, which may include a pharmacist, dentist, optician or another local healthcare provider.

Routine pre-bookable appointments are available with a GP, Practice Nurse, Health Care Assistant or Phlebotomist. These appointments are booked in advance and can be scheduled at a more convenient time.

Pre-bookable appointments fill quickly, so please book as early as possible.

eConsult

The practice offers eConsult, which allows patients to contact the practice online by completing a short form.

eConsult also provides self-help advice, pharmacy guidance and links to local self-referral services. You can request administrative services such as sick notes (MED3) and copies of medical records.

You will receive a response within 48 hours.

Start an eConsult

Telephone advice from a doctor

If you would prefer telephone advice, please contact the surgery before 10:30am.

The receptionist will take your details and add you to the triage list. A doctor will call you back when they are available.

Requesting a home visit

Home visits are for housebound patients only. Requests should be made, where possible, before 10:30am.

The receptionist will ask for details of the illness to help the doctor plan their visit. If the visit is urgent, please make this clear when you call.

Home visits are carried out at the discretion of the doctor.

When the surgery is closed

When the surgery is closed, please contact NHS 111 Wales by calling 111.

For dental emergencies out of hours, please call 01633 744387.

If you have severe breathing difficulties, chest pain, severe bleeding or serious injuries, dial 999 immediately.