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NHS 111 Wales
NHS 111 Wales is a health advice and information service available 24 hours a day, 7 days a week.
For patient safety, all calls are recorded. Calls from landlines and mobiles cost 2p per minute plus your telephone provider’s access charge.
You can call 111 if you are:
- Feeling ill and unsure what to do
- Looking for health information on conditions, treatments, or local services
Urgent Mental Health – NHS 111 Option 2
Call 111 and choose Option 2 to speak directly with a team of mental health professionals based in our health board. The service is for anyone with a mental health concern, or for those worried about someone else’s mental health.
Available 24/7. The service offers triage, support, and signposting as appropriate. It is free to call from a mobile (even with no credit) or from a landline.
Call NHS 111 – Choose Option 2
The 111 Option 2 service can help if:
- You have an existing mental health problem and your symptoms get worse
- You experience a mental health problem for the first time
- Someone has self-harmed (not life-threatening) or is talking about wanting to self-harm
- A person shows signs of possible dementia
- A person is experiencing domestic violence or abuse – get help for domestic violence and abuse
Where can I get urgent help?
If you have already been given a Crisis Line number from a health professional, call it.
If you are under the care of a mental health team and have a care plan that states who to contact when you need urgent care, follow this plan.
Minor Injury Units
If you have an injury that may need stitches, glue, or involves a broken bone, attend your local Minor Injury Unit.
- Minor cuts, bites, and stings
- Sprains and strains
- Suspected broken bones (not major fractures)
- Minor head or eye injuries
- Burns and scalds
Life-Threatening Emergencies
In an emergency such as:
- Sudden severe chest pain
- Severe breathlessness
- Loss of power in a limb
- Loss of consciousness
- Severe bleeding
Dial 999 immediately.
Wales Eye Care Service
For urgent eye health problems, including Eye Health Examination Wales:
Dental Issues
If you develop tooth or gum pain:
- Contact your own dentist for emergency treatment.
- If you don’t see a dentist regularly or it’s out of hours, call 111.
You will be triaged by a dental nurse who will advise you and, if necessary, arrange an emergency dental appointment.
Charges: Urgent dental treatment costs £14.30 unless you are exempt from NHS charges (evidence required at appointment).
What counts as a dental emergency?
- Bleeding from a recent surgical site that won’t stop
- Severe swelling causing difficulty breathing or swallowing
- Damage to teeth or jaws due to an accident
Toothache on its own is not a dental emergency – please do not attend A&E for this.